FAQs

How can we help you?

Where Is Your Warehouse?

There are several warehouses in different country.
For US warehouse, they are located in California, New Jersey and Texas.
For Europe warehouse, it is located in Poland and Germany.

What Is Your Products Warranty?

We have one year warranty for our products. If there is non-human damage, we will reissue the components which were broken. If the non-human damage is serious, we will resend a new photo booth.

Can You Provide The Software?

Usually we will suggest customers to get the software by themselves from the software supplier. We can give the suggestion about which software may be good for cutomers according to their needs.
And our own software are under development and it is for android system.

How About The Shipping Fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

How Do You Pack The Selfie Booth?

Our photo booth machines are usually packed by flight case and wooden box.

Can You Provide Customized Service?

Yes, we have strong developing team. The products can be made according to your request.

How Long Is Your Delivery Time?

Gennerally it is 3-7 days if the goods are in the stock. If the goods are not in the stock, it is according to the quantity.

1. DHL/UPS shipping usually takes 5-7 working days dependent on the country delivered to.
2. For EMS, normally take 10-15 business days for delivery, if remote area or Customs Clearance reason, it will be a litle longer.
3. To sure the telephone that you left it right.
4. For Brazil customers, please tell us your tax number (CNPJ NO CEP NO).

How To Pay For The Products?

There are two ways:

You can directly pay the amount to our account offline after figure out eveything

Or we will draft a link through Alibaba.com and you can pay for it.